Ordering and Payment

How do I order a cake?

To start the order process, please send an email to cakeorders@cakesbywhales.com containing all the following information:

• The date of your event

• The occasion/nature of your event (wedding, engagement, birthday, etc)

• The event location, delivery address, and delivery time

• How many people you will need to serve

• your daytime phone number

• Your email address

• Four flavors from our flavor list you would like to sample

• An idea of what kind of cake design you are looking for

We will contact you to to discuss your order and/or schedule an appointment.


What’s your payment policy?

A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirmed until we have received your signed contract and 50% non-refundable deposit.


Deposits are non-refundable.

If you cancel your order, your balance payment is refundable provided Cakes By Whales is notified at least five (5) business days prior to the event. There is no payment refund on orders canceled within five (5) business days of the event.


Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards. If we do not receive a signed contract and 50% deposit within five (5) business days of your appointment or quote, your date may become unavailable.


How much time before an event do I need to place an order?
In order to assure availability, we recommend that orders be placed at least one to two weeks in advance. For wedding cakes we recommend, at least, 2 months prior to the wedding.

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